Nest Hub Max setup issue

[gcplus]

• Hi

  I've reset my Nest Hub Max
  (Moved it to another location)
  
  And now I get:

  "Nest Hub Max found. It needs to be activated before setup"

  Tried few times to set up using Google home app,
  No luck,

  Appreciate your help in this.

[Princesss]

Hi gcplus,

Thanks for reaching out.

Sorry to hear about what's happening. Could you please tell us how far is the Google Nest Hub Max from the router when you attempt to set it up? Also, are there other Google speakers set up on the same Wi-Fi network?

Let's go ahead and try first to set it up on a different home structure and if possible, try a new set up device (phone or tablet) so we can further check what's causing this to happen.

Let me know how it goes.

Best,

Princess

[Princesss]

Hi gcplus,

We just want to check if you still need need help with this? Feel free to update this post if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Mlabrador]

Hi gcplus, 

Chiming in — just checking in to make sure that you saw our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.



Best, 
Nikki