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Nest Hub Max won't play explicit songs even though content filtering is off

patrickbateman
Community Member

I recently swapped a Nest Hub for a Nest Hub Max.  Everything has remained identical in my home (wifi/Google Home settings/etc) apart from that change in hardware.  I use Spotify with a premium subscription to play music.

For some reason, the Nest Hub Max simply will not play any songs marked 'explicit'.  This was not a problem with the old unit.

To be clear, I have content filtering off for music.  When I look at settings, I can see Spotify (which is my preferred way of playing music) and filtering is expressly stated to be off.

I also do not have this problem with Spotify on my phone or other devices, only on Google.

When I say to the Nest Hub Max, e.g., "Hey Google, play Rocks Off by the Rolling Stones" it shows me the Spotify logo for a second, but then says something like "Sorry, I can't play music when content filters are turned on."

This is driving me nuts.  I've tried a factory reset.  I've tried turning content filtering on and then off again.  Nothing seems to make any difference.  Playing music is one of my primary uses for the device and a lot of my music (rock and hip hop) is marked "explicit", so a lot of albums skip over most of the songs.

I cannot find a solution for this online anywhere.

4 REPLIES 4

patrickbateman
Community Member

signal-2022-08-12-144504_002.png

To be crystal clear, when (on my phone) I go:

Google Home->settings->digital wellbeing->kitchen display (which is the name of the device)->Music

I see "Allow any music/Play music without any filters" is checked, while "Only allow non-explicit music" is not checked.

Princesss
Community Specialist
Community Specialist

Hi patrickbateman,

 

Thanks for reaching out. 

 

I appreciate all the details you've shared. Since you already checked the Digital Wellbeing settings as well as resetting the device, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Done - I would love to sort this out, the current situation is very annoying!

Hi patrickbateman,

 

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess