Nest Hub Max

[TK360]

White/black screen with wheel of death. Tried unplugging, reboot, factory reset. 'Hey Google' either doesn't respond or says there is glitch try again. Is it dead?

[SoriaD_]

Hello @TK360 

Thanks for reaching out to our Nest Community. Apologize for all the inconvenience with the screen on your Nest Hub Max. I'm happy to help you with that.

I completely understand this situation. Let me lend you a hand to find the solution. 

Let me ask you a couple of questions to get more details.

• When did the behavior start?
• Was the device dropped or knocked over? 
• What's the Fuchsia version of your display?
   

Also, if you could share with us a picture showing the display, it would be very useful for us. 

Please feel free to continue posting, and I will be happy to find a solution for your situation.

Best regards,
Douglas.

[TK360]

Thank you for your response.

1. A week ago

2. No

3. Don't know

The problem seems to have resolved itself for now. We've had some extreme weather that may have caused an issue with the internet connection, that has now settled down. I will monitor it for now.

[SoriaD_]

Hi @TK360 

Thank you for your prompt response. I appreciate the information you've provided.

Please don't hesitate to reach out again if you encounter a similar situation. We're committed to finding a solution for you.

Best regards,
Douglas