Nest Hub Reboot Loop

[hjc85]

 

Hello,

One of my Google Nest Hubs has started rebooting itself today.  It’s stuck in a constant reboot loop coming up with a black screen and the G icon and then restarting.

I have tried a couple of things like unplugging, holding volume buttons down, plugging back in.  I have swapped power cables with one of my other hubs as well but nothing seems to work.

It has come up with the screen pictured in the last hour…but nothing happens.  After 10 mins or so it will go off and the reboot loop starts again.

Any help is much appreciated!

[Juni]

Hi hjc85,

Thanks for posting and for being a step ahead of us. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Regards,

Juni

[Princesss]

Hi hjc85,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess