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Nest Hub always open web browser

UbayGD
Community Member

Hello, how are you?

 

Since yesterday I am having problems with my second generation Nest Hub.

Every few minutes it is saying something like "I don't know but these are the search results" and opens the google.com page. It does this even with the microphone turned off.

It also does it with voice commands. If I ask "what time is it" it says "I don't know but these are the search results" and shows me a google search asking for the time. The same thing happens with Youtube and Spotify.

I have already restarted it several times and I have also put the factory settings and nothing, no solution.

 

Thanks!

1 ACCEPTED SOLUTION

Mlabrador
Community Specialist
Community Specialist

Hi folks, 

 

I know how it feels when something isn’t working the way it should, this is related to a similar trending issue. Our team is aware of this and is already looking into it. You can also try switching the language to English then back to your language and see if that works. Here's how: https://goo.gle/3xh82Lg

 

Keep me posted. 

 

 

Regards, 

Nikki 

View solution in original post

103 REPLIES 103

capitano95
Community Member

He started doing it to me too. Out of desperation, I came to reset the device that has now passed from IT country to ES, without even solving the problem. This morning I reconnected it and it started in a loop with this Google Search page and its usual phrase.
Please fix it as soon as possible because it is really nerve-wracking and unusable as well.

Something similar happened to me, yesterday it was a bit random but today, after doing the factory reset, it was one time after another.

Me too yesterday after resetting every second. What's more, he started telling me this even during the unfinished configuration. And now it is also half Italian and Spanish, which was previously only in Italian. I hope they solve it as soon as possible

Mlabrador
Community Specialist
Community Specialist

Hi folks, 

 

I know how it feels when something isn’t working the way it should, this is related to a similar trending issue. Our team is aware of this and is already looking into it. You can also try switching the language to English then back to your language and see if that works. Here's how: https://goo.gle/3xh82Lg

 

Keep me posted. 

 

 

Regards, 

Nikki 

Der Mini tut was er soll, aber mein Nest Hubs antwortet plötzlich nur noch "Das weiß ich nicht, aber ich habe folgende Ergebnisse bei Google gefunden". Angefangen hat das plötzlich vorgestern Abend auf meinem Gerät.

Das passiert bei allen Fragen ans Gerät (Wetter, etc), wenn ich das Licht steure (die Lampen werden dabei korrekt geschaltet). Außerdem machen das beide Geräte auch ungefragt und teilweise 4-5x hintereinander. Die Google-Suche bleibt dabei leer. (Hab ja auch nach nix gefragt).

Ich habe das Gerät bereits vom Strom genommen (sogar über Nacht). Das Voice Match entfernt und wieder hinzugefügt. Die Sprache gewechselt. Die Geräte aus dem Home entfernt und wieder eingefügt. Nicht mal ein Werksreset hat etwas bewirkt.

 

Hat jemand einen Tipp für mich? 

jabbo
Community Member

Viele haben das gleiche Probem. Ich ebenfalls. Es liegt nicht an Dir.

JillG
Diamond Product Expert
Diamond Product Expert

Hi @RMA-Ralle @jabbo 

I used Google Translate so hopefully I understand your issue. I do see some other similar posts so I will escalate this over to our Community Team. Please also send feedback via the Google Home app or by telling your device to Share Feedback and record your message. 

Thanks!!

Ein Problem der deutschen Server? Meine 2 Geräte melden ständig "das weiß ich nicht aber in der Google Suche habe ich folgendes gefunden"

Habe neu gestartet und sogar auf Werkeinstellung zurück gesetzt. Fehler scheint aber nicht an der Hardware zu liegen.

Hi just to report that the same thing is happening with Spanish language. The only one working is English US.

Italy seems to have the same problem

Tobi1
Community Member

Habe genau das gleiche Problem.... Hoffe das wird schnell behoben nervt nämlich extrem.

jabbo
Community Member

Ebenfalls hier das Problem

Azarco
Community Specialist
Community Specialist

Hey folks,

 

We're sorry for the trouble this may have caused you — let's see what's going on.

 

While our team is already aware and currently investigating the issue, we'd like to check if you're still experiencing this. If so, try toggling your Assistance language, reboot your devices and reinstall your Google Home app. If the issue persists, please provide the cast firmware and software version of your Google Nest devices.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey everyone,

 

How's it going with your Nest Hub? Are you still getting the same message when asking it? Let me know so that we can follow-up with our team.

 

Regards,

Alex

Azarco
Community Specialist
Community Specialist

Hey all,

 

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.


Best,

Alex

Mi dispositivo de Google Nest Hub, comenzó a fallar desde ayer.

cuando detecta mi voz, o simplement quiero reproducira lgo, la respuesta es:

"No sé, pero encontré estos resultados en la búsqueda" y el dispositivo abre la búsqueda de la página de Google.

 

Al parecer, no soy la única persona con éste problema y me gustaría que me ofrecieran una solución. Muchas gracias. 

Azarco
Community Specialist
Community Specialist

Hey MobaAnna91,

 

We're sorry for the trouble this may have caused you — let's see what's going on.

 

While our team is already aware and currently investigating the issue, we'd like to check if you're still experiencing this. If so, try toggling your Assistance language, reboot your devices and reinstall your Google Home app. If the issue persists, please provide the cast firmware and software version of your Google Nest devices.

 

Thanks for the help, MplsCustomer.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey there,

 

How's it going with your Nest Hub? Are you still getting the same message when asking it? Let me know so that we can follow-up with our team.

 

Regards,

Alex

Azarco
Community Specialist
Community Specialist

Hello MobaAnna91,

 

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community. 

 

Best,

Alex

Yo tengo el mismo problema en dos google home hub

DGiusi
Community Member

Help me please!

I have a problem with my nest hub

Google assistant for any question gime me 1 only answer  ' I don't know but I found these results in the search, 'and the device open  google page
help me for restart my device please!
Device bought last week and already unusable !!!!
What should I do to fix the problem?

VincentRC
Community Member

same problem here

jabbo
Community Member

Same **bleep** here since yesterday

Same problem

Ale88
Community Member

Hello, I have a problem with my nest hub Google assistant, when I ask something, give me  only the answer " I don't know but I found these results in the search" and the device open google page search.

 

Thank you.

Same problem

JillG
Diamond Product Expert
Diamond Product Expert

Hi,

What language is your device using and in which region are you located?  Seeing a few other posts with community members experiencing similar.

MaraLupano
Community Member

Same problem. Started today. Already done a reset but it starts playing random and says "I don't know...etc" I'm in Italy and italian language in set on. 

zeta
Community Member

I have the same problem on my nest hub 2 and I'm located in Italy.

I already tried to restart, reset, disabled proactive execution and disabled on the device the search result show on display but it also continue to open the browser.

JillG
Diamond Product Expert
Diamond Product Expert

Thanks. I have escalated the issue over to the Community Team at Nest.

Additionally, I am going to combine this thread with another but feel free to continue the conversation.

Again-- thanks for reporting and replying with the details!

Mlabrador
Community Specialist
Community Specialist

Hi folks, 

 

I know how it feels when something isn’t working the way it should, this is related to a similar trending issue. Our team is aware of this and is already looking into it. I'll merge this thread to the main trending issue. This thread will be locked once successfully merged.

 

Regards, 

Nikki 

Ale88
Community Member

Update on 11/09: the issue seems solved now (locality Italy, language italian).

Thank you all 😀

JillG
Diamond Product Expert
Diamond Product Expert

Thanks for all the help getting this raised and fixed!🙂

 

Azarco
Community Specialist
Community Specialist

Hey JillG.

 

Thanks for letting us know and for updating the Community.

 

@All, checking back in if you're still experiencing the same issue? Let us know so that we can follow-up with our team.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey folks,

 

Thanks for bringing this to our attention. 

 

Our team is already aware of this and currently investigating the issue. We'd like to check since some users already reported that it's working now, are you still getting the same message on your devices? Let us know so that we can dig deeper on this issue.

 

Best,
Alex

Azarco
Community Specialist
Community Specialist

Hello everyone,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Regards,

Alex

Nils1407
Community Member

After the two hickups, no problems currently.

Muddi
Community Specialist
Community Specialist

Hey folks,

 

This is not the experience we want you to have. While our team is still working on a stable fix, could you send a feedback report on your Nest Hub with a brief description of what's happening with your device. Rest assured we'll update this thread once we hear from our team.

 

Regards,

Muddi