Nest Hub decided to Brick

[medianeira]

This week my Google Nest HUb first gen suddently stoped setting my alarm clock and timer.
Some functions were working.

Then I've tryed to fix it by factory reseting.

It got stuck on and infinite UPDATE processos (got 100% and reset... got 100% and reset).

Then tried to follow a tip for removing it 10 times from the power.

It gave me the "Recovery mode" screen.

Now even though I press volume up and down it just resets and returns to the "recovery mode screen".

Very frustrated with google... considering moving to Amazon platform.

[David_K]

Are you using the original power supply and adapter that came with your device?

Google no longer recommends using the 10 step power insert/removal method. Try these steps instead depending on your model:

Nest Hub (1st gen)

1. Plug in the device to a different power source then reboot the device (unplug the power cord, leave it unplugged for 1 minute, then plug the power cord back in).
2. If the issue persists, put the device in recovery mode with these steps:
• Unplug the power cord.
• Hold down the volume buttons and plug in the power cord at the same time.
• Wait for the device to turn on.
• Release the volume buttons.
3. Once the device is in recovery mode, on the back of the device, press and hold both volume buttons together for about 10 seconds.

Nest Hub (2nd gen)

1. Try plugging in the device to a different power source.
2. Attempt a factory data reset. On the back of the device, press and hold both volume buttons together for 10 seconds.

Nest Hub Max

1. Try plugging in the device to a different power source.
2. Attempt a factory data reset. On the back of the device, press and hold both volume buttons together for about 10 seconds.
3. If the issue persists, put the device in recovery mode with these steps:
• Unplug the power cord.
• Hold down the volume buttons and plug in the power cord at the same time.
• Wait for the device to turn on.
• Release the volume buttons.
4. Once the device is in recovery mode, press and hold both volume buttons for 10 seconds.

[medianeira]

If google does not recommends why there are threads here that sugest that solution?

Yes it is the original cord.

Already tried the steps you gave.

[medianeira]

No solution still.
Hope Google "Don't be evil" and find a solution.
I'm fearing that my google speakers will take the same route, as they also don't work anymore when I say "Set Alarm" or "Set timer".
This new update sucks.

[Alex_S]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Best,
Alex

[David_K]

Because troubleshooting steps change over time and those threads have not been updated. 

As you've tried those steps, I've asked a specialist to review this topic.

[Alex_S]

Hi everyone,
 

Thanks for the help here, @David_K.

@medianeira, this certainly hasn't been easy for you ― we appreciate all your efforts doing the troubleshooting steps. We'd like to take a deeper look into this. Please fill out this form with all the needed information then let me know once done.

Regards,
Alex

[Alex_S]

Hello medianeira,

We haven't received your form. Kindly fill it out so we can continue with the next step.

Warmly, 
Alex