09-13-2022 07:31 AM
Hi. I have a first gen Nest Hub. After the last update it is now impossible to set the automatic light balance of the sreen at the vaule that I want. Now it is only possible to set it to medium (in the middle of the line), minimun (at the left of the line) and max (at the right of the line) with the Google Home app (iOS.) If I try to set it to 3/4 of the line it came back at the center. I have my Nest Hub from two years and this is never happen. Please can you fix this? Thanks in advance.
09-13-2022 07:48 AM
Have you tried rebooting your Nest Hub, either by unplugging it for a short while or by selecting it in the Google Home app, selecting Settings, selecting the "More" icon (the 3 dots in the upper right corner) and then selecting "Reboot"?
09-13-2022 11:13 PM
Yes, I tried twice but everything stayed the same.
09-17-2022 12:55 PM
I appreciate the assistance, MplsCustomer.
Danilo1, could you try resetting your Google Nest Hub to its default settings? If you get the same result, please provide us the cast firmware and software version of your Nest Hub.
09-18-2022 01:37 AM
I tried resetting but everything remained as before.
The cast version is 1.60.305621.
The firmware version is: 6.20211109.1.3166240
The phone app version Google Home is (iOS) 2.57.109
09-18-2022 03:12 PM
We'd be happy to take a look into this for you. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.
09-19-2022 01:48 AM
09-19-2022 12:45 PM
We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.