Nest Hub pauses media

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Kody Van Rentergem 

Whenever I use the best camera on the hub, all chrome cast devices pause.

[ASDF123]

Same problem when view nest cam footage on google hub then all media is paused on every device within Google home network. Google please fix ASAP!

[GarrettDS]

Hey there,

Sorry for the late response, but I wanted to drop in here to help. 

I understand this issue can be confusing and I definitely wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

Please let me know. 

Best regards, 

Garrett DS

[ASDF123]

This issue still exists

 This is a known software  bug. Please provide the fix date.

[ASDF123]

Hi Garrett, please provide an update on this issue with the bug fix date

[dep3523]

I just wasted a bunch of time today trying to fix the nest hub from instantly pausing in my kid's room.  Rebooted everything I could think of and it started playing without pausing again.  Just now it started doing it again and discovered it was due to my other kids calling each other on their nest hubs.  When in a call no other nest hubs or JBL link views in my home will play anything.  It renders everything else on the network incapable of streaming anything...music or video.  Google you need to fix this nonsense.  I honestly don't know if this is a new bug or it's always been this way.

[frances]

Hey everyone, 

Apologies for just being able to help here. I'm sorry to hear you're having issues with your Nest Hub Max's camera as I know it can be a frustrating experience when your device doesn't work as you'd like. 

In order for the team to look into this issue further, I would appreciate it if you sent in feedback using the keywords, "Nest Hub Max camera offline" from either your device or the Home app. You can check out this article for more information on how to do so.

I appreciate your patience as our team looks into this further and I'll keep you posted as more information becomes available. Feel free to continue sharing your feedback or any updates. 

[jeramyu]

This has been a known issue/bug for over two months.  A month ago, we were supposed to have an update in two weeks.

This is a major flaw that is preventing a primary use case for both hubs and cameras.  We use the hubs and cameras as baby monitors.  Bricking every other device when we stream a single camera is unacceptable.

Over two months of a serious bug is also unacceptable.

[frances]

Hi jeramyu,

Thanks for your comments. I completely understand your frustration. However at this time, I have not received a solution from the team yet.

[ASDF123]

Frances you need to escalate the issue and provide the fix date. 

[frances]

Hi ASDF123,

Thanks for your comment. I can fully assure you that this issue is escalated and being worked on by the team.  As I stated in the comment above, I do not have information regarding a fix date yet. 

[eezeepee]

Bumping up this post because I think the bug has finally been fixed this week. Loading a Nest cam on my Home Hub no longer pauses my YouTube playing on my TV.

[frances]

Hello eezeepee,

Thanks for the update, I am glad to hear that! 

For everyone else, is this issue still occurring for you? Please keep me updated, thank you!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.