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Nest Hub reduces volume

tomcat82453
Community Member

The Nest Hub display is located in the hallway close to the Master's bedroom. Before I go to bed,  I set up the volume to 8 so I can hear Nest Hub play my playlist at a given time (as I set it to play at 7 am everyday). When I wake up in the morning, past 7am, I can hardly hear the music. I check the volume and it was set down to 5. I have tried this for weeks now and it always does that. I have also tried to turn off the "Lower the volume when listening" and still doesn't work. Am I missing something?

Thanks,

Tom

9 REPLIES 9

Azarco
Community Specialist
Community Specialist

Hey tomcat82453,

 

That certainly hasn't been easy for you — let's check this out.

 

A few questions: did you set up a routine with alarm on it? How about when you an alarm that is not part of routine? 

 

Try these steps:

 

Make sure that the mobile device is linked to the same account as the Google Nest or Home device.

  1. Open the Google Home app.
  2. Select a speaker or display.
  3. At the top-right, tap Settings > Audio > Alarms and Timers.
  4. Move the slider to adjust the volume.

Let us know how it goes.

 

Thanks,

Alex

tomcat82453
Community Member

Hi Alex,

Thanks for your reply. 
I can access my Google Nest from my iPhone app and have tried "Open the Google Home app. Select a speaker or display. At the top-right, tap Settings > Audio > Alarms and Timers. Move the slider to adjust the volume."
So, to isolate this volume issue, I set My Classical playlist at 7am every day and I created a routine to play that same playlist with an instruction to set volume at 80% - to play at 8am everyday.
Guess what. I woke up before 7 am today and the volume on the alarm was reduced to 50% (Iset the volume last night to 80%). Then I waited around and waited for the routine to play. To my amazement, it played at 80% volume. So what gives? Also the volume setting (when you press at the back of Nest) General volume is 70%, then toggle up for the alarm and it is set at 80%.  ?????####!!!!!
I'm at a loss. Anyway, I appreciate your help.
 
Thanks,
Tom

Azarco
Community Specialist
Community Specialist

Hey tomcat82453,

 

Thanks for updating us and we appreciate you trying the suggested steps above. Have you tried resetting your Nest Hub?

 

Regards

Alex

tomcat82453
Community Member

Hi Alex,

Thanks for your reply. Actually, I received a replacement about two weeks ago. I'll call this Nest B. The first one I RMA'ed (I'll call this as Nest A) did the same thing (reducing the volume) and worse. Nest B performed better except the volume reduction issue. And, yes, I have reset this new one to its factory setting.  

 

Azarco
Community Specialist
Community Specialist

Hi tomcat82453,

 

Thanks for letting us know. Do you have the 1st Gen Nest Hub? If so, could you please provide us with the cast firmware version of your device? Also, let me know if you see the option Operating System Version.

 

Regards,

Alex

tomcat82453
Community Member

Hi Alex,

Both hardwares I received are 2nd Gen. Here's the info:

System firmware version: 290464

Cast Firmware:  1.56.290464

 

Thanks again.

Azarco
Community Specialist
Community Specialist

Hi tomcat82453,

 

Thanks for the additional information. Could you fill out this form so that our team can further check on this? Let us know once you're done.

 

Regards,

Alex

tomcat82453
Community Member

Hi Alex,

I've just filled out the form for the issue.

 

Best,

Tom

Azarco
Community Specialist
Community Specialist

Hey tomcat82453,

 

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hrs.

 

Regards,

Alex