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Nest Hub stuck on link to account

Reign
Community Member

Nest Hub started saying Link to Account this morning. Have had the Hub since 12/2019 and had no issues until this morning. Have tried factory reset which resolved temporarily.
Have Google Wifi network hardwired to Starlink

8 REPLIES 8

Juni
Community Specialist
Community Specialist

Hi Reign,

 

Thanks for posting here in the Google Nest Community.

 

I know how it feels when something isn’t working as it should, and we appreciate the troubleshooting that you did. A few things: Do you get notifications in the Google Home app that your Nest Hub got removed from your account? How frequently does this happen within the day? Were you experiencing any Wi-Fi issues recently? Is this how you did the factory data reset

 

I look forward to your response. 

 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to make sure you're all good — how did the steps go?
 

Thanks,

Juni

Reign
Community Member

It took 3 factory resets but it seems to have resolved itself. Thanks

Muddi
Community Specialist
Community Specialist

Hey Reign,

 

Sweet! Happy to hear that factory resetting the device resolved the issue and thanks for keeping us in the loop. Let's monitor your device for three more days to make sure that the issue is fixed. I'll keep the thread open for three more days. Please do not hesitate to update the thread if you'll experience any issues on device.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi Reign,

 

How was your device? Let us know if you have additional questions or concerns about your Nest Hub, and we're glad to help.

 

Cheers,

Muddi

Reign
Community Member

The device is still working.

LovelyM
Community Specialist
Community Specialist

Hi Reign,

Thanks for keeping us in the loop. We're glad your Google Nest Hub is still up and running. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Best,
Lovely

Muddi
Community Specialist
Community Specialist

Hey Reign,

 

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi