Nest Hub will not set up in my new home. Shows connected on the display but the app shows complete.

[Rdianco]

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Original Poster: Lance Green 

I had this hub running for years in two different homes but it will not complete set up in my new home. I factory reset and go through the steps and the display hangs up showing "connected" for a very long time. I complete all steps in the Home app and the app shows complete. I can adjust volume on the display but the screen just shows " connected" and eventually " link account" but there is no option to link account in the Home app.

[Rdianco]

Hi Lance Green,

I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.

I just wanted to check in, has this issue resolved on its own for your device?

• If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  

• If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?

Your feedback is greatly appreciated, as it will help our engineering team address this issue. 

- From Frances (Community Specialist)