Google Nest Community

johnhedge · ‎09-24-2022

I bought it just before Xmas 2021. It has worked very well since until yesterday when it refused to connect to my wifi. Nothing has changed!

I have followed the instructions and done a factory reset, rebooted my router more than once. It connects and then falls over after a few minutes.

John

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MplsCustomer · ‎09-25-2022

@johnhedge

You may have to contact Google Nest Support for a replacement.

https://support.google.com/googlenest/gethelp

johnhedge · ‎09-25-2022

I think that's a possibility.

The link you kindly sent me asks for the product family; Nest Hub isn't mentioned though. 😞

John

MplsCustomer · ‎09-25-2022

@johnhedge

The product family choices are poorly worded. Select “Google Home”. That’s the old name for the Nest Hub. And yes, it’s also an app name.

Azarco · ‎09-26-2022

Hey there,

Thanks for the help, MplsCustomer!

johnhedge, before we check your replacement option, we just have a few questions. What message you're getting when you connect your Google Nest Hub to your network. Could you try checking your router settings (AP isolation must be disabled and UPnP must be enabled)? Also, try connecting your device to a mobile hotspot to isolate if this is network related issue.

Let us know how it goes.

Best,

Alex

johnhedge · ‎09-26-2022

Hi,

I've changed the channel to 1. AP is off and UPnP is on.

No change. The Hub connects for a few minutes and then drops connection and goes back to 'Setup' window!

Please advise.

John

Muddi · ‎09-26-2022

Hi johnhedge,

Chiming in, have you tried setting up your device on a different network like mobile hotspot? These is for us to further isolate network issue.

Cheers,

Muddi

Princesss · ‎09-30-2022

Hi johnhedge,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Princesss · ‎10-03-2022

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess