Nest Mini 2

[markb126]

My nest mini has 2 lights on top but won't respond or reset or connect to app? 

[frances]

Hello markb126,

Thanks for reaching out. Oh no! I am sorry to hear that your Google Nest Mini is not working. I understand your concern and would be more than happy to help find a solution.

First, could you try this troubleshooting step?

1. At the side of the Google Nest Mini, unplug the power cord and wait 10 seconds, then plug it back in and wait until the four LED lights light up on top.
2. Repeat step one, 10 more times. (complete total of 11 times)

3. After plugging in the power cord back in the final time, wait a few moments for the device to reset. It will announce "Welcome to Google Home" to signify that it's ready for setup.

Please let me know if this helps resolve the issue or not. I look forward to your response.

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. I look forward to your response, we're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.