Nest Mini 3 error

[tsoden]

Hi my Google Nest Min Gen 3 has been working for 6 months and as of today when I ask it something (anything) It says "Sorry something's not right.  Wait a few minutes and try setting up again.  You can also try unplugging this device and plugging it back in".

I've tried unplugging and plugging back in and a factory reset and still same error.  Any suggestions?

[tsoden]

Thanks I tried the factory reset and same error message when I ask Google to do something.

[Muddi]

Hey folks,

Thanks for bringing this up, and my apologies for the delayed response.

I know how challenging it is when you're device is not working the way it should. Let's dig deeper into this. A few questions: when did the issue start? How far is your Nest Mini from the router? Have you changed any settings on your router lately?

To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Mini). Once done, check if your device will have the same behavior.
 

Cheers,

Muddi

[tsoden]

Thanks for the reply.  Not sure why the issue has just started as it was working fine for months, no problem and I haven't changed any settings or moved it from it's location.  I have google mesh wifi also so no issues being near the router or not.  I have tried connecting to different wifi and hotspotting and same issue.  Any help would be greatly appreciated.

[Muddi]

Hey tsoden,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done. Also, please provide the current firmware version of your Nest Mini.

Cheers,

Muddi

[Muddi]

Hey folks,

Anyone still need help here? Feel free to update the thread, and we're glad to assist you.

Cheers,

Muddi

[Muddi]

Hi folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi

[yoyoiza]

Yes the same thing is happening to me 

[Muddi]

Hey tsoden,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. 

@yoyoiza: How was your device? Let us know if you still need help by updating the thread, and we're glad to further assist you.

Cheers,

Muddi