Nest Mini constantly unlinking from Google Home account - "Please login through the Google Home app"

[abellaj]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: David 7427

Nest Mini constantly unlinking from Google Home account - "Please login through the Google Home app"

One of our Nest Minis keeps unlinking from my Google account. Every day, sometimes multiple times per day, we (myself and the other person in my Google Home) get a notification saying one of us has unlinked the Nest Mini from our account, but neither of us did.

"xxx@gmail.com unlinked Living Room speaker from your home"

Once that happens, the only response the Mini will give is "Please login through the Google Home app"

We'll re-link the Mini to our account through the Google Home app, but within 12-24 hours it will automatically unlink itself again.

We have already...

- Rebooted the Mini

- Rebooted our WiFi

- Factory reset the Mini

- Factory reset every Mini/Chromecast in our house

- Completely deleted our entire Google Home and set it up from scratch

...but it is still unlinking itself. We have two other Nest Minis in the house and they work perfectly. Only this one in our Living Room is having this issue.

This seems to be happening to many other people as well: https://old.reddit.com/r/googlehome/comments/ef5zai/google_accounts_in_my_home_keep_unlinking_my_new...

[abellaj]

Hey everyone,

Seems like we've been seeing quite an increase in reports around this Nest Mini that keeps on unlinking from the Google Home app and thanks for sharing your feedback on this thread. At the moment, our team is still looking into this issue, and I have no additional updates to share right now.

For those users experiencing this issue, please update this thread by providing the firmware version of your Google Nest Mini. You can follow the steps on this link to know-how. 

If you haven't sent feedback yet, please do so by using the keywords: "Nest Mini Unlinking". Check this out for more instructions on how to send feedback.

I’ll continue checking in with the team and update this thread as soon as I can.

Thanks,

Muddi

(Community Specialist)

[Ryanwatson]

Hello! I am having a similar issue and every time I speak to my Google it says ‘please sign In through the Google home app’, and constantly unlinks my device. I’ve been in contact with Google support, reset both my internet, Google home and app. Is any help available here? My cast firmware is 1.54.250118 and regular firmware is 250118. Thanks

[ai]

Hello Ryanwatson, marcus, and roootik,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. 
Much obliged,
Ai

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

[marcus]

Same problem - Nest Mini 2

System Firmware version 250118

Cast firmware version 1.54.250118

[roootik]

This annoying issue is around for a year already. And it keeps unlinking itself.

System firmware version: 250118

Cast firmware: 1.54.250118

Language: English (United Kingdom)

Country code: WW

Notice the rubbish country code. I'm pretty sure it was correct (IE) after I reset it last time but turned to this after several unlinks.