Nest Mini not connecting with new WiFi

[Kally]

Hi all, we’ve had our Neat mini for years with no problems, but since we moved to a new internet provider, I cannot get it to connect. 

I have the app, and I follow the instructions to connect to the nests WiFi signal and connect, but when it comes to the sound test and asking if we can hear anything, we can’t. And it won’t let us progress past that stage. 

can anyone advise on what I need to do to get it to work? 

thanks so much!

kally 

[ByronP]

Hi Kally,

Thank you for reaching out to the community. I understand that you're having trouble connecting your Nest Mini to your new Wi-Fi provider. I appreciate the troubleshooting you've already done. Let's work together to find a solution.

To help me assist you further, please answer the following questions:

• What type of Nest Mini do you have? (You can check this helpful article on how to identify the type of Nest Mini.)

• What troubleshooting steps have you taken so far?

• What color light do you see at the top after troubleshooting?

• Please ensure your mobile device or tablet is linked to the same account as your Nest Mini.

Keep me updated on your findings.

Regards,

Byron