Nest Screen Random Conversations

[ianlowe]

My device is constantly playing unsolicited advice and staements like;

"It's mid day, time for lunch but don't forget to wash your hands" or

It's 3 o'clock a cup of tea would be nice, but don't forget to wash your hands"

There is no evidence of these activities in the Activity Log. Where are they coming from and, more importantly, how do I stop them?

[Azarco]

Hey ianlowe, 

That certainly hasn't been easy for you — let's see what's going on.

A few questions: when did it start happening? Can you check if there's a reminder set on your Google Nest Hub? If not, check if there's a family bell announcement set. Here's how:

1. On a mobile device, open the Google Home app .
2. On the upper right corner of the screen, tap the account icon > Assistant settings > Family Bell.
3. On the upper right corner of a bell announcement, tap to turn it on or off.

Let us know how it goes.

Thanks,
Alex

[Azarco]

Hello there,

How's it going with your Nest Hub? Did the troubleshooting shared above help. Let us know by updating this thread and the Community will be happy to lend a hand.

Regards,

Alex

[ianlowe]

I still have the problem. I checked the suggestion but have no active alerts or family bells. I did reply to say this.

I continue to get 3 or 4 notifications each day. For example, at 12 o'clock I get " It's 12 o'clock, time for lunch but don't forget to wash your hands". 

Others are similarly time based but I don't know where they are generated. It's very odd that Google can't tell me where they come from

[Azarco]

Hi ianlowe,

Thanks for the update. We haven't received any reports similar to this. To confirm, how many accounts are linked to your Nest Hub? Could you try resetting your Nest Hub to see if it helps? If the issue persists, please provide the cast firmware and software version of your display.

Best,
Alex

[ianlowe]

There are no other accounts linked to this device. Today we had a new one; “It’s 2 oclock lets go for a walk”

I will try and reset/reboot and see what happens

[Azarco]

Hey there,

That sounds like a plan! We'll be waiting for your update.

Regards,

Alex

[ianlowe]

OK, plan executed. Nest Screen rebooted and..................................still getting messages😣

[Muddi]

Hey ianlowe,

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

[SeanThatcher]

I was having this too, but I think I figured it out...It's actually a routine.  To fix try the following:

1. On a mobile device, open the Google Home app .
2. On the upper right corner of the screen, tap the account icon > Assistant settings > Routines
3. Under "Your Routines" look for one that says "Workday" and deactivate it.

It is the only routine that is set up to run every weekday.  I didn't set it up though so it must have been a "feature" Google thought we could use.  😉

[Muddi]

Hey ianlowe,

Chiming in, have you tried the steps provided by @SeanThatcher? I agree that this could be a routine triggering your device to the the action.

Cheers,

Muddi

[Muddi]

Hi ianlowe,

How was your device? Let us know if you still need help, and we're happy to lend a hand.

Cheers,

Muddi