Nest audio WiFi connection

[FandF]

Hi, I've purchased a Nest Audio but it doesn't remain connected to WiFi, both 2 and 5 G. My infrastructure is composed by TP Link modem/ router Archer MR600 and TP Link range extender RE190. One mesh net is enabled with different SSDI name for 2 and 5 G. I've also 2 Google Mini 1st generation and I never experienced this issue. I tried several factory reset and modem rebooting without success. Nest audio remains connected for few minutes and then disconnected. If I open Home app I can get to reconnect Nest audio, but then the behaviour is the same.

Thanks in advance for any suggestions.

[Juni]

Hi FandF,

Thanks for reaching out and for being a step ahead of us. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this Contact us form with all the needed information, then let me know once done.

Regards,

Juni

[FandF]

Hi Juni!

Thx for the answer.

Contact form filled and sended.

[Juni]

Hey there,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please check your inbox, as they may reach out to you via email anytime soon. 

Regards,

Juni