Nest hub 2nd gen shoes ongly a G in the center of a grey screen

[Jagude]

My Google Nest Hub stopped working few days ago.  I have try to power down and restart by unplugged and re-plugged to different outlets several times.  Each time it power up, the display get stuck on the Grey G screens. 

I then try the reset to factory steps (also several times), it still get stuck on the  Grey G screens. 

Please advice what else I can do, beside to use Google Device as paper weight.

[Muddi]

Hey Jagude,

Thanks for these details, and apologize for the late response. We know how challenging it can be not to have a working device when needed. Rest assured that our team is aware of this and is already looking into it.

Please try these steps below that may help us fix the issue:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plugs the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know how it goes.

Cheers,

Muddi

[Muddi]

Hey Jagude,

Just wanted to check if the troubleshooting steps shared help? Please let us know by updating this thread and we're happy to assist you further.

Regards,

Muddi

[Jake]

Hey Jagude,

I wanted to jump and ensure everything is working properly from here. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,

Jake

[Jake]

Hey Jagude,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake