09-16-2021 08:53 PM
Hi! I am currently using Arenti Laxihub M1 smart home camera and it is supposed to be compatible with Google assistant. After receiving my nest hub gen 2 today, I set it up and was able to view my camera on it, but when I tried to view it again it only gave me a black screen with "Smart Home Camera". Can someone please help with this? TIA!
09-21-2021 02:21 PM
Hi Purpledoll,
Thanks for your post! Oh no! That does not sound great that your camera is not showing up on your Google Nest Hub. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions.
I look forward to your response, thanks for your patience!
09-24-2021 10:12 AM
Hi Frances,
Thanks for your reply!
I do have the Arenti app and it is compatible with Google as I was able to view the camera on my nest hub when I first set it up. There were no error messages on both the app and the nest hub, in fact, I was able to view the camera a couple of times in the past few days without having to reboot or factory reset (I guess I was just lucky), but most of the time it didn't work. I tried rebooting the nest hub but still no luck. This seems very strange to me and I still can't figure out why this is happening...
10-07-2021 12:12 PM
Hi Purpledoll,
Thank you for your response as well! I apologize for the late reply.
Could you please try one more step?
Please let me know if that helps resolve the issue or not. Thank you for your patience!
10-11-2021 08:58 AM
Hi Purpledoll,
Just checking in. Has the troubleshooting step above help resolve the issue? Please keep me updated, we're here to help! Thanks.
10-12-2021 09:09 AM
Hi All,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
09-24-2021 09:44 AM
Hi All,
It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns you have. Thank you.