I have both a nest hub and nest hub max and am having trouble with the max . 9 times out of 10 it doesn't understand what its been asked or can't do it. If I go to the kitchen and give the exact same command on the hub, it works with out issue. I'm not asking anything difficult or complicated just simple lights on, lights off commands . Is there an update or any one else experiencing the same issue? I am very disappointed with what was supposed to be an upgrade on the hub.
Thats not good, so just to confirm its always been preforming this way, this isnt new?
I am going to escalate this to the Google team so they can get in touch, but you can also reach out to support directly for a faster response (https://support.google.com/googlenest/gethelp?hl=en) , the device may need a factory reset (which support will ask you to do before anything else), or it may be faulty.