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Nest hub sleep sensing

Hubquestion
Community Member

Unable to connect the sleep sensing, just purchased it today. Anybody know how to fix?

7B4368FB-B004-4117-A6A5-77F0405B7F9B.png

6 REPLIES 6

EvdW
Community Member

Same problem here

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community.

 

I know how important it is for you to be able to set up the sleep sensing feature on your Google Nest Hub (2nd gen). A few questions: what country are you located in? What type of account are you using (Personal or Business Account)? How many Nest Hub (2nd gen) do you have?

 

Please note that the sleep sensing on the Nest Hub (2nd gen) doesn't work with Google Workspace (G Suite) accounts.

 

Looking forward to your response.

 

Cheers,

Muddi

EvdW
Community Member

Hi Muddi
I have the following items and am based in the Netherlands and am using a personal account.

  • 1 Google Home Mini
  • 1 Google Nest Hub Gen2

Princesss
Community Specialist
Community Specialist

Hi EvdW,

 

Thanks for the details you've shared. Could you please provide the cast firmware version of your Google Nest speakers?

 

To check which firmware version you're on, follow these steps:

  1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
  2. Open the Google Home app Google Home app.
  3. Touch and hold your device's tile.
  4. At the top right, tap Settings and then Device information.
  5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Looking forward to your response.

 

Best,

Princess

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Dan

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan