Nest hub tap to dismiss reminder responds with "I can't recognize your voice".

[slashinpdx]

What gives?  Why would it think it needs to know my voice (which is enabled and working) to dismiss a reminder by tapping it on the screen?  

[Azarco]

Hey slashinpdx,

Thanks for reaching out. 

On your Google Nest Hub display when you set a reminder, the screen will dim. To hear the reminder, you can use one of these voice commands:

• "Hey Google, what's up?"
• "Hey Google, what are my notifications?"
• "Hey Google, what are my reminders?"

After the Assistant reads the reminder, the reminder is automatically marked as read. Dismissing the reminder by tapping the screen isn't supported. Try retraining your voice to your device to see if that helps.

Best,

Alex

[slashinpdx]

I'm sorry.  I'm going to need a confirmation this.  It's not supported to tap the "dismiss" button on the screen of a touchscreen device to dismiss a reminder?  You realize how ridiculous this sounds, right? 

It works on the Nest Hub Max.  

[Azarco]

Hey slashinpdx,

I'm sorry for the confusion. To make sure, what's the exact command you've used in creating your reminder? When it's time for the reminder, what's showing on your Nest Hub? 

Thanks,

Alex

[Muddi]

Hey slashinpdx,

Chiming in, have you had the chance to fill out the form?

Cheers,

Muddi

[slashinpdx]

Hey google, remind me to check on the laundry in fifty five minutes. (From any device, by voice)

On the screen shows a finger with string icon in a square with the text “Check on the laundry” followed by Boss (my name) - 1m ago.  I tap on that and it flashes and takes me to a screen with reminders. I tap the checkbox to dismiss and get the response about not being able to verify my voice. But it DOES dismiss the reminder.

[Azarco]

Hello there,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

Regards,

Alex

[slashinpdx]

I don't really care to have this "issue" fixed for me personally.  I was simply trying to let someone know that there was a bug in the system that any reasonable developer would want to address.

[Princesss]

Hi slashinpdx,

We appreciate all your concerns. I'll make sure to let the team know about this and we'd like to ask you to send a feedback from your end if you notice any changes as well as for any features that you’re looking forward to using with our Google Nest devices.

By the way, have you had the chance to fill out the form we sent you?

Best,

Princess

[Azarco]

Hello there,

Checking back in if you had the chance to fill out the form. Let us know by updating this thread, and the Community will be happy to lend a hand.

Regards,

Alex

[slashinpdx]

Your persistence that I fill out a form is noted and considered badgering.  Please stop.  In fact, please remove me from this conversation. If I could find how to do so myself I would.  None of you have been the least bit helpful.  Please don't reply to this.

[Azarco]

Hey slashinpdx,

Understood. I'll go ahead and lock this thread now. Feel free to start a new one if you have questions about Google Home or Google Nest devices and the community would gladly answer your questions.

Thanks,

Alex