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Nest hub won’t connect to new Wi-Fi all help is different to what I see as choices

Octaviaboy
Community Member
 
4 REPLIES 4

kiltguy2112
Silver Product Expert
Silver Product Expert

The easiest way to do this. Open up Home app if the Hub is still there, delete it.  Turn off mobile data on your phone. Make sure the phone is connected to the wifi that you want the hub to use. On the hub hold down the volume up and down buttons at the same time for 10 seconds and let the hub factory reset. Now go back to the Home app and add the hub in like the first time you set it up.

Unfortunately that does not work. I have spoken to Google support and redone a few other things but still nothing works. It is like the hub is unable to recognise the new router

Jake
Community Specialist
Community Specialist

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake

Bpq
Community Member

I am having the same exact problem.  My hub will not connect to my new network.  Very irritating.   I'm unable to use it!