Nest mini 2 not responsive

[Officegirl]

My Nest Mini is suddenly not responding at all. It won't connect to wi-fi. Bluetooth can't detect it.

I can't factory reset because the centre speaker button won't respond. Even the volume buttons don't respond when touched. If I mute the speaker, the orange lights don't turn on. I've tried unplugging it multiple times and the four white lights come on, it looks like something is happening and then... Nothing. Help please!

[David_K · Accepted solution]

Try these steps:

1. Unplug the power cord from your speaker, wait 10 seconds, then plug it back in and wait until all 4 LED lights on top illuminate.
2. Repeat step 1 ten more times.
3. After plugging your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet" to let you know that it’s ready for setup.

[Officegirl]

Thank you! This worked! It got the mini to be responsive again, and after a few smaller reboots I was able to get it to successfully pair with the app and wifi. I appreciate the help!

[Princesss]

Hi everyone,

Thanks for posting in the Community.

@David_K - Thanks for sharing the resolution to this. It's a big help to those who are experiencing the same thing.

@Officegirl - I'm glad that it's already working on your end. Should you have any additional questions, feel free to respond to this thread as I will leave it open for a few days to see if you still need help.

Best,

Princess

[Princesss]

Hi everyone,

Chiming in to check if you still need help with this? 

Let me know if I can assist you with anything else, otherwise I’ll be locking the thread. 
 

Best,

Princess

[Princesss]

Hi everyone,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best,
Princess

[David_K]

No problem you're welcome!

[fadmpicard]

I've tried that and nothing, all i have on my nest is 2 solid lights.

[Azarco]

Hey fadmpicard,

I know how it feels when something isn’t working the way it should, let's check this out. 

To make sure, have you tried resetting your Google Nest Mini using the steps above? If so, can you send a feedback report and use the keyword GHT3 Nest Mini no LED. Make sure that the Send device usage data and crash reports to Google settings is turned on for the device that experiences the issue.

Looking forward to your response.

Thanks,

Alex

[Azarco]

Hey fadmpicard,

How's it going with your Nest Mini? Still need our help?

Best,

Alex

[Azarco]

Hey fadmpicard,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex