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Nest mini now Japanese

Benwf
Community Member

Hallo everybody.  Glad I found this community, looking forward to participate and contribute. I am an obsessive Google Homer!  But two things I am experiencing some trouble with......

1. GA has decided to communicate in Japanese. All the commands I give in English are executed perfectly fine. The text / conversation on my Android and Chromebook both in English, but for some reason she has decided that I need to brush up on my Japanese...bizarre. I unplugged and re-installed the device - no change. Very curious to know how this happened and how I correct it. I have had the Nest Mini for months and this has never happened.

2. OK, so struggle number 2: GA (via Nest Mini) request that I do a voice match which I do successfully using my Mobile phone. I would ask her questions re reminders etc. not long after and she would respond (via Nest Mini) that she cannot recognize my voice and I need to do a Voice match again. However, without doing another voice match and 20 minutes later, she answers the questions. Later on, I do attempt another voice match on the mobile phone and it says that the voice match has been done successfully previously and we need not do it again.

Any thoughts/suggestions/similar experiences?

Please don't see this as a complaining session - I really want to see our GA work on all devices.

 

どうもありがとうございます

 

Ben

 

1 REPLY 1

sicsacol
Community Specialist
Community Specialist

Hi @Benwf,

 

Thanks for reaching out. I'm sorry to hear that using your Google assistant is giving you difficulties . Don't worry, let's work together to figure out the issue you're experiencing. To help with that, I have a few questions for you:

  • When did this start happening? 
  • Do other Google Assistant features work in English, or is it all Japanese?
  • How often does the voice match request occur? Is it after every single interaction, or more sporadically?

You can change the language of the Google Assistant, you can follow the following article: Change the language of Google Assistant.

 

Please keep me updated.

 

Sincerely,

Jonathan