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Nest not working with 5G home modems

JuanQuijano
Community Member

I recently changed my internet to a 5G Wi-Fi Pro modem (Telstra 5G Wi_Fi pro). It is wireless and works with a Simcard (basically it is like a phone with hotspot). All the devices at home could connect to the Wi-Fi but the google nest Audio and google nest mini. I followed all the steps in different forums to connect them through the google home app (add new device and followed all the steps), but after selecting the Wi-Fi and entering the password, it appears a message that it could not connect. I tried several times and I am sure I am doing all the steps right. I cannot change it because in my area it is the only internet option (no nbn or broadband). The devices (bought only 2 months ago) used to work in my previous place with broadband connection, so the only option is the new modem. I changed the modem options to see if it works only with 4G, but it did not work. Any other idea? I guess google nest is not compatible with this new 5G modems? Shall I return the devices?

2 Recommended AnswerS

JuanQuijano
Community Member

Update: I reset the configuration of the modem and the google nest audio (factory reset https://youtu.be/xh14uPupqPo) and then I followed the steps to connect then and now ot works. 

It seems that if you change your WI-FI, house or modem, some of the previous configuration could mess up with the pairing process.

View Recommended Answer in original post

frances
Community Specialist
Community Specialist

Hi JuanQuijano,

 

Thanks for reaching out. I am glad to hear that your Google Nest Audio is working again. A Factory Data Reset is always a great troubleshooting step.

 

I just wanted to confirm, has your issue been resolved? Thanks!

View Recommended Answer in original post

3 REPLIES 3

JuanQuijano
Community Member

Update: I reset the configuration of the modem and the google nest audio (factory reset https://youtu.be/xh14uPupqPo) and then I followed the steps to connect then and now ot works. 

It seems that if you change your WI-FI, house or modem, some of the previous configuration could mess up with the pairing process.

frances
Community Specialist
Community Specialist

Hi JuanQuijano,

 

Thanks for reaching out. I am glad to hear that your Google Nest Audio is working again. A Factory Data Reset is always a great troubleshooting step.

 

I just wanted to confirm, has your issue been resolved? Thanks!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.