Nest speaker won't shuffle play on deezer

[DanS]

When I try to start a playlist on any of my Google home devices (Home 1st Gen, Home Mini 1st Gen, or Nest Audio) by requesting to "Shuffle <Name of playlist> playlist", it responds with "All right, here's a shuffle of your Deezer playlist called <Name of playlist>", but it never plays.

The only way I can work around this is to split it into 2 steps:

"Play <Name of playlist> playlist"

Once it has started streaming, then

"Shuffle"

I don't know if this is a Deezer only issue as that is what I am subscribed to.  Has anyone found a way to make it work?  Had similar problems on other music services?

Thanks.

[frances]

Hi DanS,

Thanks for reaching out. I understand how important it is to listen to your music. I always have my music on shuffle, so I understand your concern. I would be more than happy to help. 

As this is a Google Assistant question regarding the voice command feature, I recommend you posting your question to the Google Assistant Help Community Forums. A specialist there should be able to look into this issue and help you.

Thanks for your patience, please let me know if you have any other questions or concerns. 

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.