Separate from my other issue, I have my photo frame settings set on my Hub to display around 100 different photos from my Google Photos album, but my Nest Hub only ever shows curated art from the art gallery.
I've confirmed that Google Photos is selected in both the Home app and the Hub, that I have albums selected, and I have personal photo curation set to "Live albums only."
My Hub is running firmware version 1.56.313652.
Update 11/24: I performed a factory reset due to another issue and this did not fix the problem.
I'm sorry to hear that you're having some concern with the selected photos not showing on your Nest Hub 2nd Gen. Was it working before or is this the first time trying? Since you have already tried the factory reset and confirmed that Google Photos are selected in both your Home app and your Nest Hub, could you also double check all on https://goo.gle/2Tp6dIH and make sure you use the same account as your Google Home.
It would also be helpful to check the personal results if it's active. Open your Home app then select your Nest Hub 2nd Gen. Go to the upper right corner where the gear icon(settings) is and choose Recognition & sharing>Recognition & Personalization and then turn on Allow personal results.
Keep me posted.
Apologies for the delayed response and thank you for your effort doing the steps provided. We want to go further and it would really help narrow things down if you could check your Nest Hub 2nd Gen device's settings. From the bottom of your Nest display screen, swipe up and go to settings. Tap the photo frame and see if you you can see any options.
To get more details, check out this guide.
Tell me how it goes.
I tried changing the photo frame via settings on the device itself. From there I'll select Google Photos, select the albums I want to display and tap done. After a few seconds, the display will start running its curated art album instead of the albums I selected, and if I go back to the settings menu I see photo frame is set to "Art Gallery" instead of "Google Photos."
This is just one of a couple of frustrating issues I've had with this thing, including the device restarting by itself. I'm contemplating whether or not I should just return it at this point.
To confirm, are those photos uploaded or backed-up to your Google Photo account? To make sure that's it's already backed-up, please follow the steps on this link.
Let me know how it goes.
We appreciate your efforts. Please fill out this form with all the needed information then let me know once done.I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.
@Bricemb96: What are the troubleshooting steps that you've done? Also, are you using a personal or business account?
@Muddi its a Personal account.
as corn troubleshooting I have returned and exchanged one already thinking it had to be hardware defect but it wasn’t.
Still the same problems exist sometimes other problems will randomly come about as well.
besides the exchanging the device iv also factory reset the device countless times, factory reset then used a different google account, done all the above and tried on different Wi-Fi networks. It’s bugs in the code.
We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.
We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
@Bricemb96: Have you had the chance to fill out the form?
Yes, iv submitted a form.
as well as contacted Google support I don’t know how many times now.
Its always the same result, everybody with Google just blows it off anyways they can just like your doing now lol.
Talking about locking the thread in 24hours. Just so you don’t have to deal with it. Typical Google rep response.
Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. Regarding closing the thread, as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity, and if there's a case created. This is to avoid confusion as to where you will get an update for the issue that you have on your device.
I will keep this thread open until someone reach out to you via email.