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New phone number

Community Member

I have a new mobile number and Google have locked me out of my e-mails. They keep saying they will message my old number. How do I solve this, been 3 days trying to sort. 


Gold Product Expert
Gold Product Expert

Hello @Carolespain1944,

Thanks for reaching out. Have you tried reaching out to support? They might be able to help as they might have access to your account.

Hope that helps! 🙂

Community Specialist
Community Specialist

Hello everyone, 

I'm grateful for your assistance, @listairee.

@Carolespain1944, I'm sorry that we can't help you with this. We don't have any access to Google Accounts but we can point you to the right folks. Give our friends at a shout, as they're the best team to help you with your concern.

Let us know if you have additional questions or concerns; otherwise, I'll close the thread after 24 hours.

Kind regards,