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Next hub 1 gen bricked

arithmetic
Community Member

313D7813-93A3-4099-ABC0-C5DFD00A6D90.jpeg

My next hub (1st generation) is stuck at G logo and I have tried all the steps mentioned in another thread. It is a known issue and when I reached out to the support to resolve this issue they told me to buy the new one. See the screenshot above they called this situation as “brighter side”. A new low for Google, never going to buy nest products.

 

1 REPLY 1

Muddi
Community Specialist
Community Specialist

Hey arithmetic,

 

Sorry to hear about your experience with the Google Nest Hub. I sent you an email about your concern and let's continue through that channel. Here's the case ID for your reference: 8-8104000032497.

 

Cheers,

Muddi