No captions YouTube when casted to Nest Hub

[hdodge]

Captions are on, always used to work. Just a few weeks ago the captions don’t show up anymore. I try and turn them on but nothing changes. Nothing is displayed. App is updated, all the accessibility settings are on. I don’t know why it’s not working.  

[Laurent_C]

Same issue, it worked well a few weeks ago but not anymore 

[Niko1864]

Same problem here, drives me crazy

[Mike9003]

Same on my end…google doesn’t have an answer (as usual)

[Jake]

Hey all,

Sorry for the late reply, and for the trouble with the close captions. I wanted to reach out, and see if the issue is still present. Do you happen to know, if the videos you are watching are close caption supported? Please let me know as I would be happy to review.

Best regards,

Jake

[Niko1864]

Yes, still present. Even with a new second Google Nest Hub. All the Videos are close caption supported, works fine on my iPhone. Just my Nest Hub does not work

[hdodge]

Still present. I use many streaming services and the only app that the captions do not work on YouTube. 

[Mlabrador]

Hi folks,

Checking back in — have you all  had a chance to try the steps above? Let me know if you need more help.

Best, 
Nikki

[hdodge]

I performed both of the steps above. Factory reset my Google home and it worked with YouTube but I couldn’t change the captions once it was casting. We left and came back a few hours later, still worked. Next day, stopped working. Does not work with YouTube app only. 

[Mlabrador]

Hi hdodge, 

Thanks for trying those steps. Could you provide the cast firmware version? Here's how to check: https://bit.ly/3jq2yaV

Best, 

Nikki 

[hdodge]

 

[Azarco]

Hey folks,

We will check this with our team to investigate the cause of this. We just a few more details to helps us:

• Cast firmware version of your Google Nest Hub.
• Do you have the 2nd Gen Nest Hub? If so, provide us with the OS version of it.
• What country are you located in?
• What's the language set on your phone, Google Home and Google Assistant app?
• Please reproduce the issue and once done, send feedback. In order for us to investigate the issue that you are reporting, it's helpful to include the device logs in your report. To ensure that this happens please verify that "Send device usage data and crash reports to Google" is turned on before submitting feedback.

Keep us posted!

Thanks,

Alex

[Azarco]

Hey folks,

I wanted to follow up and see if you are still in need of any help? If so, please provide us the needed information given above so that we can dig deeper on what's happening with your devices.

Best,

Alex

[Azarco]

Hey everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex

[Niko1864]

• Cast firmware version of your Google Nest Hub. :1.56.299498
• Do you have the 2nd Gen Nest Hub? If so, provide us with the OS version of it. : Yes, 2nd Gen , OS: 299498
• What country are you located in? : Germany
• What's the language set on your phone, Google Home and Google Assistant app? : Germany
• Please reproduce the issue and once done, send feedback. In order for us to investigate the issue that you are reporting, it's helpful to include the device logs in your report. To ensure that this happens please verify that "Send device usage data and crash reports to Google" is turned on before submitting feedback. : No Idea how to do it, someone else should give it a try.

[Azarco]

Hey Niko1864,

Thanks for the additional information. I'll be checking this with our team to dig deeper on what's happening with your device. I'll be keeping this thread open for others to provide us with your information so that we can add your details to the investigation.

Best,

Alex

[Azarco]

Hey folks,

Just a quick follow-up, our team is still investigating this. Are you still experiencing the same scenario with your devices?

Thanks,

Alex 

[Niko1864]

Yes

[Azarco]

Hey Niko1864,

Thanks for letting us know. We'll loop back in once we receive an update from our team. We appreciate your patience. 

Best,

Alex

[Azarco]

Hey folks,

We apologize for the delayed update. Our team would like to take a look at this, could you fill out this form and let us know once you're done?

Best,

Alex

[Princesss]

Hey everyone,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Azarco]

Hey all,

Bumping in this thread to check if you have the chance to fill out the form.

Thanks,

Alex

[hdodge]

What extra info should we include in the form if we are still experiencing issues 

[Azarco]

Hey hdodge,

A brief description of what's happening would be fine. Also, you can include the cast firmware version of your speaker.

Best,

Alex

[Azarco]

Hey hdodge,

Have you had the chance to fill out the form? Let us know once you're done so that we can check this with our team.

Thanks,

Alex

[Azarco]

Hey hdodge,

We know you have other things to do, how's it going with your Chromecast and Nest Hub? Let us know if you still need our help.

Best,

Alex

[hdodge]

I have filled out the form. 🙂 Thank you for your patience.

[Azarco]

Hey hdodge,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

@All Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex

[Habitansbskajav]

The option to use captions used to be available, but now the option doesn’t even show up. I’ve looked everywhere, but nothing pops up. It was awesome that the captions worked on YT when I started losing my hearing, so please try to remedy this asap!

[fmurphy]

captions work fine when casting Netflix and Disney+, and when captioning assistant's voice; problem seems only present when casting YouTube

can watch a captioned YouTube video on my phone with no issues, but when casting the same video to the Nest Hub the captions don't show up. there used to be an option under the 3 dot menu in the bottom right corner; the option would be greyed out if no captions were available from the uploader, but this option is no longer there at all 

[Mlabrador]

Hey folks,

Sorry for the late reply. Could you all try giving the command to turn on the captions by saying " Hey Google, turn on captions "? If that doesn't work try resetting the device. Let us know how it goes. 

Best, 

Nikki 

[fmurphy]

Still not working after factory reset; usually I get no response, but a couple times I got "Sorry, that language isn't available for this programme". The captions for the same video work fine on my phone and when casting to my chromecast

[Habitansbskajav]

Mine too. 

edit: extra commentary made was inaccurate.