12-05-2021 05:22 PM
So I used to be able to turn off my living room TV...
"Hey Google, turn off the living room TV"
It would do it without issue.
Now, all of a sudden, I'm getting the following error,
"Sorry, I don't know where to play the video. Please tell me the exact name of the screen."
What the hell?
Amazon will turn it off as will Samsung Smart Things.
What is going on?
Any help would be appreciated. Thank you!
12-06-2021 12:12 PM
I'm having the same issue. Google home is linked with smart things. Strangely the command works fine on the bedroom TV. Just giving this question a bump to see if anyone has a solution.
12-15-2021 09:04 PM
Same issue just happened to me.
12-27-2021 04:32 PM
Anytime now Google?!?!
12-30-2021 10:51 PM
Same here
01-08-2022 09:55 AM
Same here, but only for 1 TV - 2 others are working fine. Any ideas Google?
01-10-2022 05:26 AM - edited 01-10-2022 05:27 AM
Same here, 😓 hey Google, fix this problem!
Sorry I don't understand...
01-11-2022 07:29 AM
Anytime now Google!?!?!?
01-19-2022 06:16 PM
Same here. Would love a solution
01-19-2022 06:26 PM
Clearly Google doesnt care.
01-22-2022 08:44 AM
Anyway to escalate this?
01-29-2022 03:34 AM
I'm having the same issue with my Sonos... anyone found a fix?
01-29-2022 03:43 AM
Mine also seems to be only using the assistant on Sonos.
my Lenovo and google nest hubs seem to control the TVs fine still.
01-29-2022 04:30 AM
So odd, tried rebooting my sonos and re adding to to my Google home. But same issue, it will turn on the TV just fine, but when I ask it to turn the TV off it just says : "Sorry, I don't know where to play the video. Please tell me the exact name of the screen."
So frustrating.
01-31-2022 11:14 AM
Same here, sucks. If I say turn everything off in the room of the tv turns off but not on its own.
01-31-2022 02:25 PM
Oh Google!!!
02-03-2022 01:20 PM
Change the name on the TV is ridiculous but it works right away.
02-05-2022 10:55 AM
Just tried this and it worked. Having named the TV the same as the room it was in must have confused it somehow
02-10-2022 08:55 AM
Agreed. Ridiculous, especially after the original USED to work without issue, but this solution did work. Thank you!
02-16-2022 06:26 AM
Worked for me too
12-03-2022 05:11 PM
I don't even have a TV connected to my Google Hub. When I press the YouTube icon, this is what it says. HELP
02-05-2022 02:37 PM
What did you rename it to so it works?
02-05-2022 02:51 PM
I had a crack yesterday and it did work for me also.
remove the word TV from the name.
example Theatre Room TV I tried changing to either just “Theatre Room” or “Theatre Room Sony”
this did provide a work around for the issue.
you can still say “Turn TV on/off” or “Turn Theatre Room TV on/off”
02-08-2022 09:31 PM
Such a dumb solution. How on earth do you even break this when it was working fine for years? Feels pretty amateurish.
02-10-2022 08:54 AM
Exactly.
02-12-2022 08:55 AM
Tried changing the name too. It didn't work for me. I have a sony xbr tv with built in android tv.
02-16-2022 06:28 AM
You might want to change the name using the TV and not the home app. I was having the same issue.
02-21-2022 10:31 AM
Same issue. Worked before. Moronic...
03-09-2022 08:32 AM
Someone on Reddit said to say "stop casting to (your device name)" and this has fixed it for me.
03-21-2022 05:12 PM
I say: "Stop casting to the living room TV"
I get: "I also need to know which device to use. Try saying that again and include the device's name."
FML
05-09-2022 12:00 PM
Hey all,
Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
05-13-2022 10:31 AM
Hey all,
I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
05-13-2022 10:33 AM
Hi, yes, still same issue
05-18-2022 01:16 PM
Still having the same issue
(It worked perfectly for months)
06-17-2022 11:31 AM
Hey all,
Sorry for the late reply, and to hear you are still running into trouble. I wanted to follow up, and provide you with some troubleshooting steps that could be of help. Please let me know if that helps resolve the issue, or if you are still having trouble from here.
Best regards,
Jake
12-03-2022 05:15 PM
I don't even HAVE a TV connected to my google display!! And I still get the same dumb message! "Sorry, I don't know where to play the video...." HELP. All I am doing is tapping the YouTube icon and this is what it says!!
12-09-2022 11:45 AM
Hey there,
I wanted to check in and see if you are still in need of any help. If you are still running into the issue, I would recommend double-checking the firmware version on your device to ensure it's up to date. Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
12-10-2022 05:35 PM
Hey folks,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Cheers,
Muddi
03-26-2022 03:13 PM
I'm fairly certain the reason for this issue is because commands have to go to Google to perform a search to determine what to do. There is no processing built into the hub. As such, if somebody sets up something in Google's search to try and play a video and it comes up as the first result, that is what we are seeing. Changing the device means that it doesn't come up in the search results.
This used to only happen for tv, but now it is also happening for living room tv. I bet whoever set up that unique search result is adapting to this workaround.
What I did in the past was change the device name and then set up a routine to point to that device.
03-26-2022 03:17 PM
Just tested with another name change, and my routine worked. I can still use "turn off tv" as a command by pointing it to the correct device with an uncommon name.