cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

No longer understands combined command to play media for a period of time

Richard576
Community Member

Up until recently I could say

"Hey google play x on iheartradio for 60 minutes" and it would respond "playing x on iheartradio. Speaker will stop playing in 60 minutes"  

Now it plays but ignores the stop playing in...

If I subsequently say "stop playing in 60 minutes" it understands. 

Just the combined command doesnt work anymore

3 REPLIES 3

AxelD
Community Specialist
Community Specialist

Hi Richard576,

 

Thanks for posting and sorry to hear that the Google Assistant isn't recognizing your commands. No worries, help is here! Let's try some troubleshooting steps that might help to fix it:

 

Restart your device

  1. Disconnect the power cable from your device.
  2. Reconnect the power cable.

Check your Assistant’s language

  1. On your Android phone or tablet, open the Google Home app.
  2. At the top right, tap your Profile picture or initial > Assistant settings > Languages.
  3. To change your Assistant’s language:
  4. Tap your current language.
  5. Choose a new language to use with your Assistant.

Teach Google to recognize your voice again

  1. Open the Google Home app.
  2. At the top right, tap your Profile picture or initial > Assistant settings > Assistant and then Voice Match.
  3. Under “Linked devices,” check if your device is listed.
  4. Device listed: Your voice is already linked.
  5. Device not listed: Tap Add devices, then follow the on-screen instructions.

Please give it a try and let me know how it goes.

 

Regards,

Axel. 

Richard576
Community Member

Thanks for the response.  Tried the above but the device is all good.  Has voice match and can recognize me etc.

 

Note: the problem is not that it doesnt accept voice commands - these work fine.

Its that compound commands no longer work - eg "play x on iheart radio for 60 minutes"
responds - playing x on iheart radio.

 

Before it would respond - 

playing x on iheart radio, speake will stop playing in 60 minutes

 

So it no longer recognises the 2nd part of the voice command

 

thanks.

AxelD
Community Specialist
Community Specialist

Hi Richard576,

 

Thanks for clarifying. I understand that the voice commands are working, but they aren't processing the last part correctly. Please submit feedback about your Google Nest experience, We'd love to hear more about this situation.

 

Regards,
Axel.