08-19-2024 08:17 AM
In following the instructions to pair my identical two Google Home Max speakers, there is no option for "Stereo Pair" underneath the "Audio" settings. I have rebooted the devices and performed the troubleshooting steps. Please advise. Thank you!
System firmware (for both): 275994
Cast firmware (for both): 1.56.275994z
Google Home App version: 3.21.1.8
Answered! Go to the Recommended Answer.
08-19-2024 08:23 AM
Hi @mruptown
I'll check with our Community Specialists to see if there are any ongoing/known issues with pairing the Max speakers.
In the meantime do a full factory reset to see if that helps-On the back of Max, press and hold the factory reset button, located near the power cord, for about 12 seconds.
Thanks-J
08-19-2024 08:18 AM
Forgot to mention... instructions I'm following are these:
https://support.google.com/googlenest/answer/7559493?hl=en#zippy=%2Cgoogle-home-max
08-19-2024 08:23 AM
Hi @mruptown
I'll check with our Community Specialists to see if there are any ongoing/known issues with pairing the Max speakers.
In the meantime do a full factory reset to see if that helps-On the back of Max, press and hold the factory reset button, located near the power cord, for about 12 seconds.
Thanks-J
08-19-2024 08:54 AM
Factory resetting both speakers seemed to do the trick. Thanks for the quick response! You may close this thread.
08-19-2024 09:05 AM
Perfect and enjoy!