No power to Google Nest Hub

[Wile_E3]

Hi,

Yesterday my Google Nest Hub was working fine. Then it went dead and won't even power on.

[Azarco]

Hey Wile_E3,

That certainly hasn't been easy for you — let's sort it out.

Is your Google Nest Hub plugged directly into a wall outlet or surge protector? When the display is plugged into the wall outlet, does it show any LED lights that indicate that it has power? Also, was there any type of electrical outage around the time the issue began?

Give these steps a try:

1. Discharge your Nest Hub:
   1. Unplug the power adapter from the outlet and the speaker or display.
   2. Leave it unplugged for 20 seconds.
   3. Plug the power adapter into the speaker or display.
   4. Plug the other end of the power adapter into a wall outlet that works.
   5. Check if any LED lights would appear on the back of the speaker or display.
2. If you have a second display, try to use the power adapter from the one that currently works.

Keep us posted.

Best,
Alex

[Wile_E3]

Thank you for your reply. We don't have any other power supplies to try. No lights come on at all. I highly suspect that it's the power supply. I may just try ordering a new one and trying it.

[Azarco]

Hello there,

Thanks for letting us know. Let's check our options, where and when did you purchase your device?

Regards,

Alex

[Wile_E3]

It was a birthday gift purchased just under 2 years ago (beginning of December 2020)

[Azarco]

Hi Wile_E3,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information and let us know once you're done.

Best,

Alex

[Muddi]

Hey Wile_E3,

Chiming in, have you had the chance to fill out the form?

Looking forward to your response.

Cheers,

Muddi

[Azarco]

Hello there,

I wanted to follow up and see if you are still in need of any help. If so, fill out the form above so that we can further assist you.

Thanks,

Alex

[Azarco]

Hello Wile_E3,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Regards,

Alex