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Not playing music on group

Community Member

I changed internet providers and have deleted the google home app several times reconnected speakers added to group when I give the command “hey google play music on house” the voice then replies ok playing music from Spotify on house but no sound is coming through my speakers, I had no problem before the change in internet provider, 

I have 2 nest minis 2 hubs and a nest audio no music coming through any 

I can only play music through the hub If I do manually on the hub screen 


Community Specialist
Community Specialist

Hello Steph74,


Thanks for posting in the Community.


Sorry to hear about this experience. Since this is a new Wi-Fi network that you're trying to connect with, let's make sure to set up your devices on the new one.


Connect your speaker or display to a new Wi-Fi network

If your device isn't currently connected to a Wi-Fi network, set up the device in the Google Home app.

  1. Open the Google Home app Google Home app.
  2. Tap Devices Add New Device .
  3. Follow the in-app steps.

If these steps don't solve the issue, you'll need to factory reset your speaker or display, then set it up again.

Change the Wi-Fi network of your speaker or display

If your speaker or display is already set up on a Wi-Fi network but you need to change your Wi-Fi password or connect it to a new network, you'll need to forget your current Wi-Fi network and set up the device in the Google Home app again.

  1. Open the Google Home app Google Home app.
  2. Tap and hold your device's tile.
  3. Tap Settings Settings and then Device information.
  4. Tap Wi-Fi and then Forget This network.
  5. Return to the Google Home app home screen and follow the setup steps above to connect your device to a new Wi-Fi network.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.


Let me know how it goes.