Obsolete Google Home

[MarcelB]

I have been through all the steps to Reset my Google Home and tried to call customer support.  They then made me go through all of the steps I had just completed while they watched. Their resolution was that my product purchased in 2020 has a well known unrepairable issue and it is now obsolete.  Their solution was to purchase another Google product and try again. I find this completely unacceptable.  Yes I bought a product created in 2016 but if it had so many issues why was it still sold in stores. Absolutely ridiculous.  

[ByronP]

Hi MarcelB,

Thank you for reaching out to the community. I apologize that you're having trouble resetting your Google Home and contacting customer support, but it isn't helping. I understand how frustrating this can be. Let's work together to find a solution.

For further assistance, I need to ask a few questions:

• May I know the case ID from customer support?

• What type of Google Home device do you try to reset?

• May I know the trouble you're experiencing with your Nest device?

Please keep me posted. I look forward to your response.

Regards,

Byron

[MarcelB]

Hi Byron,

Thanks for the response. I unfortunately did not recieve the techs ID or if it was given I did not log in since the call had not helped. 

I have the Google Home the original I believe the cylindrical one, mesh at the bottom and solid top with one button. 

As far as the issue goes I could not connect any device after multiple attempts and multiple resets and then doing the same with the tech utilizing Techsee

[ByronP]

Hi MarcelB,

Thank you for your response. I apologize for the delayed reply. I appreciate the detailed information, and I can imagine how frustrating this must be.

Since the case ID is not available, we're unable to review the details of the previous interaction.

Please let me know if you have any further questions.

Regards,

Byron

[MarcelB]

I am hoping someone has a better solution then "Buy another Google Product "