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Our display completely stopped working, it is plugged in, no light or anything. It was working.

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Lexy Wheat 

 

The Google Home display has shut completely down, the screen is black and unresponsive. It is plugged in. It worked fine an hour ago.

3 REPLIES 3

Rdianco
Community Specialist
Community Specialist
Hello Lexy Wheat,
 
Thank you for reaching out. I appreciate you taking the time to try some troubleshooting steps. I understand your concern of your Google Nest Hub not powering on, that is a very frustrating issue. I would be more than happy to help. 
  • Which Google display device is this post in regard to? (model name, generation number)
  • Before we proceed with next steps, could you please perform a Factory Data Reset on your device?
    • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
      Note: This action will clear your data from the device and can't be undone.
  • Are there any improvements after a Factory Data Reset or is the device still not working?
I appreciate your patience and look forward to your response, thanks.
 
 
- From Frances (Community Specialist)

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day! 
Hilary

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary