Pantalla negra

[Leizu]

Hola. 

La pantalla de mi altavoz se ha quedado en negra. Lo he restablecido de fábrica y sigue igual. El altavoz funciona pero la pantalla, no

[CataMoreno]

Tengo el mismo problema.

Alguien que nos pueda ayudar.

[Leizu]

Hola

Me dicen que como el dispositivo tiene 3 años y está fuera de garantía que me compre otro. Tal cual

Igual tu tienes más suerte

[catheryn]

Hi there!

Thanks for posting in the community. I apologize for the inconvenience caused by your Nest Hub 2nd Gen.

I understand that your device is showing a black screen even after a factory reset.  Before any process, I need to know some information: 

•  When did the behavior start? 
• Was the device dropped or knocked over? 
•  Is the display's Assistant working?

In the meantime, please try these: 

• Confirm the device is powered on: Turn on the privacy switch to check if the light comes on, or ask a question and see if the Assistant responds.
• Check the brightness offset: In the Google Home app, ensure the brightness offset isn't set too low.

Also, please share a clear picture of the display issue to get some additional details. 

Let me know how these steps go, and we can proceed to the next steps if needed.

Regards, 

Catheryn.

[Leizu]

Buenos días,

La pantalla en ningún momento se ha caído y lo que es el altavoz funciona bien. Hace un tiempo empezaron a salir unas líneas verdes pero no siempre. Por ejemplo en en la pantalla principal donde aparece la hora no pasaba. Y ahora cuando lo apagas y enciendes empiezan a salir esas líneas verdes y cada vez se va poniendo más verde la pantalla hasta que al de un rato se queda en negro.

No sé cómo podría adjuntar una imagen de ello, no me deja 

[aperezdeleon]

Hi Leizu,

Thanks for your reply.

All of the information you provided is really useful. I appreciate you taking the time to describe what's going on in more detail. I would like to know which specific generation of Nest Hub you have.

I suggest you fill out this form as well. Doing so will allow us to contact you directly via email and ask you to share more details about your Nest Hub so we can determine the best course of action.

Once you've filled out the form, make sure to let me know. I'll keep an eye out for your response so we can reach out to you as soon as possible.

Let me know how it goes.

Regards,
Angel.

[Leizu]

Hola,

Es un Nest Hub de 2ª generación. He rellenado el formulario solicitado

[aperezdeleon]

Hi once again, Leizu,

Thanks for filling out the form. I was able to locate your submission. So, please keep an eye on your inbox, as a member of my team will reach out to you shortly to assist with the next steps to get your Nest Hub back on track. If you have any other questions, feel free to reply to this post.

Let me know how it goes.

Regards,
Angel.