Photo Gallery not playing

[Mary_Messerer]

Hi, 

I have a google nest hub and every time I try to select a gallery in my photos to showcase it keeps diverting back to curated art even though it still shows gallery pics selected in the settings.

I have rebooted and reset it and tried various albums as well as fave pics and it still doesn't work. 

I have video of this to show. Are you able to please assist

Kindest 

Mary 

[ai]

Hi Mary, 

Thank you for reaching out to us and welcome to our community. We're sad to hear that your Hub Max is malfunctioning, but have created a case in order to escalate it to our warranty team. Please be on the lookout for an email from us soon. 

Kind regards,

Ai

[Chadd098]

I am having the same issue with my google nest the stock photos are playing in my photo frame instead of the photo album that it says is selected

[ai]

Hi there Chadd098, 
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 5-4247000031803.
Kindly,
Ai

[Molly]

Kkkkkkk

 

[ai]

Hi all, 

Since there was a resolution reached, I'm going to go ahead and lock this thread. If you have a new question, please make a new post in our forums. Thanks! 

Best,

Ai