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Photo frame missing from app

LC72
Community Member

I’ve just set up my Google Nest but can’t find photo frame in the settings. I’ve tried syncing my photos but it’s still not registering. Any suggestions?

Thanks

4 REPLIES 4

Muddi
Community Specialist
Community Specialist

Hey LC72,

 

Welcome to the Google Nest Community Forum.

 

Apologize for the late response here. Sorry to hear that you're having issues with your Google Nest display. I'd like to dig deeper into this - are you using the same account where your photos are saved? Is it a shared photo? 

 

Please try asking your device to show your photos by saying, "Hey Google, show me photos of <name of album>" These will help us isolate the issue on the photo frame.

 

Let me know how it goes.

 

Cheers,

Muddi

Jake
Community Specialist
Community Specialist

Hey LC72,


I wanted to check in and see if you managed to see Muddi's post? Please let me know if you are still having issues with your device. I would be happy to assist, and ensure your device is working as intended.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey LC72,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey LC72,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake