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Playing BBC Radio on Home Hub

Block
Community Member

I have always been able to play BBC radio stations on my Home Hub by asking 'play radio 4', but today it just responds 'i can't do that on here'. What has changed?

1 Recommended Answer

Muddi
Community Specialist
Community Specialist

Hey everyone,

 

I have some great news to share! This issue on BBC Radio should now be resolved. You can now go back to listening to your favorite BBC station on your speakers/display as normal. If for some reason you’re still experiencing problems, please try rebooting your devices to refresh the settings.

 

Cheers,

Muddi

View Recommended Answer in original post

764 REPLIES 764

alanja
Community Member

Was working for me this morning. Now my Home Min speaker, my Wifi point and my Nest Hub all tell me "I can't do that here" when asked to play BBC station. Other stations work fine.

alanja
Community Member

Started working this morning. Gone again now 

dt1000
Community Member

Same here! Something fishy is going on. Come on, Google - sort it out... I'm thinking of upgrading to one of those new-fangled radio things... CRAZY HUH!!! They're way more reliable. 😠

Block
Community Member

The strange thing is, it still listens to my partner when she puts BBC radio on, just not me. 🤔

Princesss
Community Specialist
Community Specialist

Hi folks, 

 

Thanks for bringing this up.

 

We're sorry to hear that your experiencing issues about BBC radio on your Google Nest devices. Our team is already aware of this and currently looking for a stable fix. Rest assured that we'll chime in to this thread once we have some news to share.

 

Best,

Princess

Lennyh
Community Member

Hi I live Niryhern Ireland up until a day ago I was able to get all radio stations on my Google mini speakers throughout the house.

Yesterday I can get all radio stations except the BBC range of channels. Anyone know why this is. I have reset all my speakers still  I CANT DO THAT RIGHT NOW BUT I CAN PLAY IT ON YOUR OTHER DEVICES.

IM COMPLETELY BAFFLED.

LENNY

Stennerz
Community Member

There seems to be a few of us having this problem. I have 3 speakers not working.  Reports sent to both Google and BBC so keep an eye out for a fix.

I've tried factory resets, setting changes and still no joy.

Lennyh
Community Member

Thank you for getting in touch. I'm glad it's not something I'm forgetting to do my end.

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for visiting the Community. 

 

We're sorry to hear about this experience. There's an ongoing conversation referring to this. We'll go ahead and move this conversation to the main thread for updates.

 

Best,

Princess

Poplear
Community Member

If you are desperate for BBC then I found that I was able to cast it.tot the same speaker from my phone.   It did take a couple of tries mind.

JaneML
Community Member

I have also reported to the bbc

Nokker
Community Member

Hi there - my situation is that there is no radio tile to tap so all radio plus tunein is not available 

Nokker
Community Member

Hi there my problem is not just BBC there is no radio button to press in media settings to select tune in 

Same here, since Saturday. Thought it was an April fools…

Jude4
Community Member

I have same problem

Stennerz
Community Member

Try logging a report to BBC Sounds, the more the better I guess. Link below

 

https://www.bbc.co.uk/sounds/help/contact-sounds-help/#/Need%20more%20help?

Bevrid
Community Member

I've just emailed Feedback on Radio 4 to ask the BBC to stop airing the Smart Speaker ad, as it is patently untrue.  Hoping that it may raise it up the agenda of the BBC?  If anybody else wants to do likewise, there may be strength in numbers?

VB2
Community Member

I am having the same problem with BBC 

Vera1
Community Member

Me too

This evening when I try to play any bbc radio stations from my speaker it says “I can’t do that here, but you can ask me to play it on one of your other devices ” it was playing fine earlier today and still plays other radio stations (heart etc) can anyone help?

TaraT
Community Member

I haven't got a solution, but it is happening to me too, Started just this evening ... reboots don't fix it ... all 3 speakers in the house affected.

Yes, I had had this same problem since yesterday (04/04/2023). Radio App doesn’t seem to be working & I can’t get 3AW Melbourne. 

Same problem here.  3AW wont play

Yes, I had had this same problem since yesterday (04/04/2023). Radio App doesn’t seem to be working & I can’t get 3AW Melbourne. 

I can play BBC stations ok, but when my wife tries she gets the "I can't play that here" response, on the same devices.

Sian281
Community Member

Exactly what I get! Husband can make speaker work, I can’t!  Sexist robot! 

GordonH
Community Member

It's not a voice issue either. If I add "play BBC Radio 2" to a routine it works, if my wife does the same it says "can't be played please try on another device". This is baffling.

Bevotron
Community Member

Does not work when we try this. Just get "cant ..." . Grrrr!

Bevotron
Community Member

Interesting - does not work for us - tried with both of us using different accents!

same problem. Can someone at Google Nest help?! 

Same thing happened to me this afternoon,  so frustrating! Other radio stations are fine . A bbc problem I'm guessing 

Tim54
Community Member

Same here.  Used to work fine.  Today all my speakers and displays started giving this message.  We rely on listening to BBC and now our life has been turned upside down.  Please Google do something to fix this. 

Same problem - 3AW Melbourne won’t play. Just started this morning, was fine yesterday. 

Winkau
Community Member

Working this afternoon - either that's great service from Google, or just a hitch??

Speaker1
Community Member

Sane for me but gone again by the evening. This is getting SO aggravating.....

Similarly not working for BBC radio stations, been around a week, tried multiple resets/restarts and it's annoying that my other settings like default spotify account for the kids has been lost

TaraT
Community Member

... and this morning it is back! All working as it was here. My guess is that this was an update somewhere that had an unintended consequence.

Don't be too sure, I have had a stop start stop experience....

NBaynes23
Community Member

Unfortunately not. I'm still getting the same problem as others describe. It's been goung on for a few weeks now