Problem with my hubs

[Toni-303]

Hi, just a couple days ago my google devices updated themselves and now they all repeat ”hmm something went wrong, try again in a few seconds” and ”there was a glitch, try…” at least couple times when I try to use the devices. I have two nest minis and two nest hubs, which all do this now. It takes somewhere 20 seconds for the device to answer and then it repeats those  problem/glitch sentences. The System firmware version is 348702
 minis and in hubs System firmware version is 10.20221207.2.100038
. I tried to reboot all of them, no effect. Also my internet connection is fine, my loanding speeds  are around 300/70mb and my latency is below 30. Can’t see any other reason for this behaviour than the firmware update. This is quite frustrating because the problem makes these devices absolutely useless.

[dawInMN]

Both of my nest hubs are doing this after updating to 10.20221207.2.100038. I do a factory reset and run all the way through the setup procedure to the "Configuring you Nest Hub" screen then get the "Authentication isn't successful" notice. The Google Help Center is no help at all. Both worked fine before the "update".

[dawInMN]

Both hubs updated overnight to 10.20221207.2.100042. Still don't work.

[Metalergr]

I'm also having problem after the latest update.

White screen with Google colour cubes rolling around. The only answer I get when asks my nest hub for something is : sorry something went wrong, try again in a few seconds...

[Dan_A]

Hi folks,

@Toni-303, @dawInMN, @Metalergr, this is not the experience we want you to have, and we appreciate you taking the troubleshooting steps. To go further, let’s try to eliminate network issues. Try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one to serve as a router and the other to be used to set up your Google Home or Nest devices). Once done, check if your device will have the same behavior.

Keep us posted.

Best,

Dan

[dawInMN]

Got the warranty replacements. Setup went well and everything worked...

Then the fuchsia update was applied and nothing but rotating dots. Is google going to fix fuchsia or should I just send these useless things back?

[Metalergr]

 

Hi .

I tried that solution, using my phone as a hotspot and it works.

But I want to make my nest hub working with my home router not my phone.

[dawInMN]

Check the IPv6 settings on your router. I switched IPv6 from "Disabled" to "Auto Detect" and suddenly my hubs started working. I have also seen other posts saying that they had to turn IPv6 off to get things working. 

[Metalergr]

Thanks for your reply.

I'm using a 4G LTE router and I found that is locked at IPv4. I can not change that option.

Before the updates everything was working just fine.

So I hope Google will fix that bug soon.

[Muddi]

Hey Metalergr,

Chiming in, have you tried the steps provided by @Dan_A? Does it work on a different network?

Cheers,

Muddi

[Metalergr]

Hi Muddi.

It works when I use my mobile phone as a hotspot.

But this no a solution. I need to work by my home network 

[Princesss]

Hi Metalergr,

Thanks for trying to connect it using a different network. Since it still works with mobile hotspot, here's what you need to check with your home network:

• Check that your Google Home device is receiving power from a wall outlet. If your Google Home is receiving power, you will see a blinking white light on the back of the device.
• Make sure that your Google Home device, wireless router, and device used to set up the Google Home (e.g. phone or tablet) are in close physical proximity to one another -- within 15 feet, if possible.
• Please note: Networks that require you to connect through an authentication page (also called a "captive portal") are not supported by Google Home. This is typical of hotels, schools, dorms and businesses.

Configuring your Router Settings

• Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).
• Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).

Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Just in case you don't know to check these settings, you can always ask help from your ISP to guide you or help you configure these settings.
 

Keep us posted.

Best,

Princess

[Princesss]

Hello there,

I would like to follow up and see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Princesss]

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess

[Metalergr]

Sorry princess.

I'm so busy these days.

I will try your solution and reply soon.

So please keep this thread alive.

[Muddi]

Hello Metalergr,

Thank you for getting back to us. No problem at all. We will keep this thread open for a few more days to ensure that you have sufficient time to try out the additional steps.

Cheers,

Muddi

[Metalergr]

Well I've tried everything.

No solution to my problem. The thing that bothers me is that everything was working fine with the same setup that I still have. So the problem isn't my setup but the stupid update on my nest hub. Hope Google fix it soon with another update.

[Muddi]

Hey Metalergr,

I noticed that you mentioned your device is working when connected to a hotspot. It seems like there might be something on your network that is causing your device to not function properly. I recommend contacting your network or router provider to check the settings on your device.

Cheers,

Muddi

[Metalergr]

Hi Muddi.

I don't believe that is my network issue because my Nest hub was working with my setup prior the update.

And everything else works fine.

[Muddi]

Hello Metalergr,

I understand that all other devices are working. However, since your Nest Hub works on a different network, I still recommend that you contact your network provider to check with them if there's a recent update on your router that may have caused the issue. Also, please check if the iPv6 network is enabled on your router. If yes, please try disabling it, then check if that fixes the issue.

Cheers,

Muddi

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions and I'd be glad to assist you further.
 

Best,

Princess