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Problems with speaker pairing between 2 Nest Audios

Luke
Community Member

Just got a second Nest Audio specifically to use with Speaker Pairing, not the option is not showing up on Google Home. I did a full factory reset on both, they're on the same wifi, they're in the same "Room", connected to the same account, etc. The only difference I can find is the newer Nest has a higher firmware version (264660) which isn't even listed on Google's support page.

Old firmware is 250118 if it matters.

Any ideas?

1 Recommended Answer

Luke
Community Member

That response actually wasn't useful at all. When I said I bought a second Nest Audio, I meant I already had a Nest Audio and got a second one. Should have been more clear about that, I suppose. Eventually, I managed to figure out the problem; the option to pair the speakers was not where the help document said it would be, but I got it working properly eventually.

Thank you for your time.

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6 REPLIES 6

Ashepherdson
Platinum Product Expert
Platinum Product Expert

So for speaking pairings both units need to be the exact same model, so you cant pair a nest mini with a net audio for example.  This is mentioned in the link below, along with instructions for setting up the pairing, if that helps.  

It is possible one of the devices has the option for the preview program turned on, and the other does not, which could account for the different firmware versions.  

https://support.google.com/googlenest/answer/7559493?hl=en-CA&co=GENIE.Platform%3DAndroid#zippy=%2Cg...

 

 

frances
Community Specialist
Community Specialist

Hi All,

 

First, thank you Ashepherdson for answering this question!

 

Hello Luke, just wanted to check in. Do you have any other questions or concerns? Please let us know, we're here to help!

Luke
Community Member

That response actually wasn't useful at all. When I said I bought a second Nest Audio, I meant I already had a Nest Audio and got a second one. Should have been more clear about that, I suppose. Eventually, I managed to figure out the problem; the option to pair the speakers was not where the help document said it would be, but I got it working properly eventually.

Thank you for your time.

frances
Community Specialist
Community Specialist

Hi Luke,

 

I apologize that the response given to you was not helpful. I just wanted to stop in and confirm, has your issue been resolved?

 

Please keep me updated, I look forward to your response. Thanks!

Luke
Community Member

As I mentioned, I did eventually find the setting and all is well.  It wasn't where I expected to find Pair Speakers based on the documentation, but I can't remember at this point where I did end up finding it.  Thanks for your time!

frances
Community Specialist
Community Specialist

Hi Luke,


Thanks for confirming that all is well on your end. Since the issue has been resolved, I will go ahead and lock this thread. As always, if you have any new questions or concerns, feel free to make a new thread. Have a nice day.