Pyle bluetooth speakers pairing error

[cbravo]

Nest hub won't pair to my Pyle bluetooth speakers (PDWR42BBT). It appears in the Bluetooth devices but doesn't pair.

[frances]

Hello cbravo,

Thank you for reaching out. Oh no! That is not great to hear that your Bluetooth connection is not working between your Google Nest Hub and Pyle bluetooth speakers. I would be more than happy to help look into this situation. First, I have some quick questions.

• Is this a new issue? Were your bluetooth speakers and Google Nest Hub able to connect before?
• How many speakers are you trying to connect with your Google Nest Hub?
• Are you seeing any error messages? If so, what does it say?
• What troubleshooting steps have you tried so far?

I look forward to your response, let's get this issue resolved! 

[Jake]

Hey cbravo,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[cbravo]

Sorry for the delay.

• Is this a new issue? Were your bluetooth speakers and Google Nest Hub able to connect before?
  No, first time connect
• How many speakers are you trying to connect with your Google Nest Hub?
  1
• Are you seeing any error messages? If so, what does it say?
  I'm not at home at de moment, but as far as I remeber was something like "could not connect to device"
• What troubleshooting steps have you tried so far?
  This bluetooth speakers doesn´t have a pairing mode. It's always "on" and visible to all devices, so all I can do is turn it off and on again. Google hub is the only one that can't connect.
  
  

[Jake]

Hey cbravo,

Apologies for the delayed reply and for the trouble and frustration that you are having with the device not connecting to the Wi-Fi. I understand that is not the most ideal situation. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey cbravo,

I wanted to check in and see if you were able to get in contact with our team for support? Please let me know, as I would be happy to assist.

Best regards,
Jake

[Jake]

Hey cbravo,

Let me know if you have any trouble getting in contact with our Team from here. I want to ensure you are being helped, and the issue is being resolved.

Best regards,
Jake

[Jake]

Hey cbravo,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake