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REGULAR MINI DISCONNECT

GC10
Community Member

THIS ONE UNIT DISCONNECTS REGULARLY AND ASK FOR A NEW 'SETUP' EACH TIME. IS THIS 'NEW' NEST FAULTY?

ONCE SETUP, IT WILL WORK FOR A TIME, BUT THE NEXT DAY I WOULD HAVE TO START OVER AGAIN. THIS IS ANNOYING AND NOT WHAT I PAID FOR. I HAVE 2 OTHER UNITS AND A HUB - NO PROBLEMS.

WHAT'S THE FIX? OR JUST THROW IT OUT?

1 REPLY 1

MplsCustomer
Bronze
Bronze

@GC10 

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.