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Radio stops playing

JenB1
Community Member

We have a Google Nest Mini bought for us as a present a few months ago.  Connected up no problem.  We would like to use it to listen to the radio but while it will start playing any station you ask for after about 5 minutes it just stops playing.  Playing music from any source it stops and starts all the time.  So frustrating we don’t use it.  Such a waste of money!

1 Recommended Answer

JenB1
Community Member

Hi, you know what I think it worked!  I did a full reset, rebooted the router and positioned the Nest right by it.  Tried a couple of radio stations yesterday and it seemed to be ok.  Apologies I meant to reply yesterday.  So thank you very much.  Helped me and hopefully others with the same issue.  Cheers Jen

View Recommended Answer in original post

7 REPLIES 7

Dan_A
Community Specialist
Community Specialist

Hi JenB1,

 

That certainly hasn't been easy for you ―  let’s check this out.

 

Few questions: what radio stations are you trying to play? Is it also happening on YouTube Music or any other music platforms? If you have a radio subscription, check out this link for more information and troubleshooting on how to link your subscription.

 

Also, do a sequential reboot starting with your WiFi router then your Google Nest Mini. Retarting your phone might help, too.

 

Keep me posted.

 

Best,

Dan

JenB1
Community Member

Hi,  thanks for your reply.  I usually listen to Radio 2 or Smooth radio.  I did have a Spotify subscription and it was the same on there - now cancelled.  Have rebooted everything.  Also took it to our son’s house, total reset and start again but still the same.  Will 0lay for a good 10-15 minutes then start stopping and starting or even stop altogether.  Thanks

Dan_A
Community Specialist
Community Specialist

Hello there,

 

No worries! Actually, there is one more thing we need to do. It would be of big help if you could transfer your Google Nest Mini close to your router and have it play radio or any other music platform continuously and monitor. I suggest that you also play a different station to narrow things down.

 

Tell me how it goes.

 

Regards,

Dan

JenB1
Community Member

Will give it a go, thanks

Dan_A
Community Specialist
Community Specialist

Hi JenB1,

 

How are you doing? Have you already tried the radio after having your Nest Mini closer to your WiFi router?

 

Thanks,

Dan

JenB1
Community Member

Hi, you know what I think it worked!  I did a full reset, rebooted the router and positioned the Nest right by it.  Tried a couple of radio stations yesterday and it seemed to be ok.  Apologies I meant to reply yesterday.  So thank you very much.  Helped me and hopefully others with the same issue.  Cheers Jen

Azarco
Community Specialist
Community Specialist

Hello JenB1,

 

That's awesome! Glad to hear everything is working on your end. Let us know if you have other questions or concerns, otherwise we'll go ahead and lock this thread after 24 hours. Should that happen, feel free to start a new one and the Community would be glad to assist you.

 

Cheers,

Alex