04-14-2022 07:34 PM
I have some 8 google nest minis between our two homes One of them looses its internet connection almost every day. Sometimes it may go several days without a loss then when asked it says “Sorry I cannot connect to the net.” It has a very strong wifi signal from a router just 15 feet away in line of sight. By rebutting (power off then back on) it quickly picks up the wifi signal. It has never lost the signal while streaming. This started only after say 6 months of usage. None of the other behave this way. Any thoughts??
04-14-2022 08:41 PM
Hey irvplotkin,
Sorry to hear about your Nest Mini that randomly disconnects from your WiFi network, and we understand how you feel about this.
These can be caused by several factors such as network congestion, and outdated Nest Mini's firmware version. We'd love to dig deeper into this. To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Mini). Once done, check if your device will have the same behavior.
Let us know how it goes.
Cheers,
Muddi
04-17-2022 03:40 AM
It happens too randomly to leave my phone there for an extended time period.
04-22-2022 08:11 AM
Hey irvplotkin,
Apologize for the delays. Thanks for that information. Please provide the information below:
It would also be helpful for the team's investigation if you could send feedback using the keywords, "GHT3 Nest Mini disconnects from WiFi." For more instructions on how to send feedback via your Google Home, check this out.
Keep us posted.
Cheers,
Muddi
04-23-2022 09:32 AM
I replied twice but they do not show up on this site???
05-14-2022 02:10 AM
Hey irvplotkin,
My apologies for the late response. To confirm, have you sent feedback? Please answer the questions below that may help us further isolate the issue.
Also, please fill out this form with all the needed information then let me know once done.
Cheers,
Muddi
05-17-2022 04:06 AM
Hey irvplotkin,
Just bumping in to make sure that you saw our responses. Please let me know if you are still having any issues with your device, as I would be happy to take a closer look and assist you further.
Cheers,
Muddi
05-17-2022 04:53 AM
Yes I am and will supply the information you requested. I’m out of town right now.
many thanks.
05-26-2022 12:24 AM
Hey irvplotkin,
How was your device?
Cheers,
Muddi
05-27-2022 11:23 PM
Hey irvplotkin,
I haven’t heard back, so I will be locking the thread in 24 hours. Thanks for posting!
Cheers,
Muddi
05-18-2022 03:32 PM
Hey irvplotkin,
Sure! I'll keep this thread open for the meantime, while waiting for an update from you. Enjoy your vacation!
Cheers,
Muddi
05-28-2022 07:39 AM
TP-Link Archer AX 10
05-30-2022 03:23 PM
Hey irvplotkin,
Apologize for the trouble, we overlooked your response.
We appreciate you for providing us an update about your device. If you have yet, please fill out this form with all the needed information then let me know once done.
Thanks,
Alex
05-30-2022 03:26 PM
I filled out the form as best I could. The info in my reply is all that is known.
btw, is it true that the mini auto updates it’s operating system? I found no way to do so manually. Thanks again for all the help.
05-30-2022 03:59 PM
Hey irvplotkin
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. We appreciate your time and efforts. Also, please be advised that this thread will be locked after 24 hrs.
Best,
Alex
05-30-2022 04:01 PM
So glad you got the form. It kept asking me to try again.
Be well.
05-30-2022 04:56 PM
Hey irvplotkin,
We'll be reaching out to you via email and let's continue working on your concern through that channel. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Kind regards,
Alex
05-30-2022 03:59 PM
I again filled out the form but even after many attempts it would not upload. All the information is in my answers. Sorry for all the trouble.
05-30-2022 09:10 AM
Hey there!
We haven't heard back from irvplotkin, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Thank you for your help, Muddi!
Best regards,
Jeran
05-30-2022 03:23 PM
Please note my reply with the answers to the questions I as asked is posted right before your post closing the thread. Muddi had asked the questions. I would really appreciate any help you or Google can give me and the many others suffering the same issue. Thanks again.