Hi @plum416,
Thanks for posting in the community! I'm sorry to hear your Nest speakers can't update and connect to Wi-Fi. I'd be happy to help!
To gather more information, I’d like to ask the following questions:
- What are the models of your Nest speakers? Here’s a helpful article about how to identify the model of your device.
- How long did the devices work before the connectivity issue started?
- How was the connectivity issue discovered?
- Did the devices give an audible error?
- Did the devices eventually start to work again? If yes, did they start to work again by themselves?
- Have Google Nest speakers ever successfully connected to this network before?
- Have you recently made any changes to your Wi-Fi setup?
- What is the firmware version of the affected speaker and your other speaker?
In the meantime, you can check a few things:
- Ensure your mobile device and Google Home app are up-to-date.
- Perform a restart on the Nest speakers and your mobile device. For reference, you can check out this article: Reboot Google Nest or Home speaker or display.
- Update your router's firmware if necessary.
- Reboot your router by unplugging it for 2 minutes, then plugging it back in.
Please keep me posted.
Best regards,
Jenniffer
